If you open an account you can select patterns and they will automatically be saved for your next visit (within a month). Make sure you login to your account at your next visit
Note: selection expires after one month.
Creative Poppy patterns are available as downloadable files. We also offer a printing service (at extra cost).
How do I order chart packs (I don't want to print out my patterns)?
We can supply a professionally printed version to you. You will need to add the printing service to your cart when ordering patterns.
Can I print several copies of the patterns I order? You are very welcome to print several copies for your personal use. However, you cannot share them with others.
Can I save my patterns on my computer? You can save your pattern on your computer or on a hard disk as a backup or if you want to print it later. Please make a note of each of your file-open passwords as they will be needed when you open your files.
Why can't I share the patterns I order with other stitchers? When completing your order you agree you will only use the pattern to stitch it personally.
You can buy a Gift Voucher. It will be sent to your friend who can use the voucher to place their order.
Gift vouchers include a personal message. If you have a particular pattern in mind, include it with the message.
FIRST TIME CUSTOMER DISCOUNT
How do I get the discount?
Your need to get your code and apply in the promotion box before confirming your cart and prceeding through checkout. Conditions apply. >> First time customer discount: Get your code
I just placed an order and forgot to use my first time customer discount. Can I use it next time I place an order? Yes, you discount code is valid without any limitation in time. It is personal and can be used only once.
I would like to use my Paypal account, I can't see it listed?
You can pay all transactions using a credit card.
Paypal is available for transactions of $6.00 or more.
Can I download and print-out my patterns from a tablet, phone?
You can open and print our files using the native pdf viewer as well as most pdf reader Apps as long as the app is compatible with password-protected filesopens pdf files.
If you are having trouble opening the file with your default app, select "Open with" and see what other apps are available or download Adobe Reader (free).
What happens if I cannot download the patterns I have paid for? >> Contact us and we will send you a new link or, if this fails, send the patterns by email.
I have deleted the email with my passwords. How can I open my files? >> Contact us, providing your name and approximate date of purchase and we will retrieve your order.
My computer has broken down and I have lost the patterns I had purchased previously. How can I retrieve them? >> Log into your Creative Poppy account. We save the link for downloading your patterns for a period of two years. If patterns are older contact us.
Note: For copyright reasons, we're sorry we cannot retrieve patterns that we no longer carry.
I'm having trouble printing from my tablet
If you can open the files but have trouble printing using a tablet, it is possible the default app being used to open the file is not compatible with pdf files that are protected by a password.
Select "Open with", or "Save" and select "Open with" and see what apps are available on your device. Adobe Reader will print files, as well as most other apps. If other apps available don't work, install Adobe Reader which is free.
A part of my pattern is truncated, what's the problem?
The pattern will resize by default to the paper in your printer (A4 or letter size) but your device/computer's current settings might prevent it, in which case apply the following procedure:
Open the pdf, go to the "File/Print" menu.
In the Print box, under "Page handling", in the "Page scaling" option select "Shrink to printable area", tick the "Autorotate and center" box and confirm with "OK".
The file is stalling in the printing process and prints only the first page (or none at all).
It looks like there is insufficient printer buffer memory for the printer to handle the whole chart. Try printing one page at a time, selecting "File", "Print" and select "Current page" or enter the page number.
Can I have my patterns professionally printed?
If you use a printing service, you need to make sure they accept password-protected pdf files. When uploading the file for printing, the process needs to enable the pop-up dialog box for entering the password. Some print shops do not, especially when only providing automated systems, but this is evolving as they get more requests. It is always best to double check with the print shop ahead.
You can force your ipad to remain lit while stitching by setting the Autolock off:
note: you will then need to use the top power button to switch the screen off when not using
Which pdf reader application do you recommend?
Many stitchers use Foxit which has useful features for creating folders and highlighting your stitching.
Do I have to enter the password each time I open the file?
You do. An easy way to remember the password is to rename the file adding the password in the file name.
Can I use a highlighter with the patterns purchased through Creative Poppy?
All recent files are comment compatible, which means you can use a highlighter to mark areas of the chart that you have stitched. We are gradually updating the rest of our catalogue. If the pattern you ordered is not compatible, let us know and we will send you an updated file.
Not all pdf readers are ideal for highlighting charts. Foxit is stitcher-friendly for using a highlighter.