PRINTABLE PATTERNS for CROSS STITCH and NEEDLEWORK
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FAQ

Creative Poppy FAQ


 

ALL YOU NEED TO KNOW BEFORE ORDERING PATTERNS

Please visit our Shopping information page if shopping with us for the first time.

 



PATTERN SELECTION


Can I save my patterns for a newt visit?

If you open an account you can select patterns and they will automatically be saved for your next visit (within a month). Make sure you login to your account at your next visit

 

Note:  selection expires after one month.  



PATTERN FORMAT

 

Creative Poppy patterns are available as downloadable files. We also offer a printing service (at extra cost).

 

How do I order chart packs (I don't want to print out my patterns)?

We can supply a professionally printed version to you. You will need to add the printing service to your cart when ordering patterns.


 

PATTERN USAGE

 

Can I print several copies of the patterns I order?
You are very welcome to print several copies for your personal use. However, you cannot share them with others.


Can I backup my patterns?
You can save your pattern on your device and on an alternative device as a backup, if you want to print it later or save it for your records. Please make a note of each of your file-open passwords as they will be needed when you open your files.

Why can't I share the patterns I order with other stitchers?
When completing your order you agree you will only use the pattern to stitch it personally.

 

>> Copyright and use of patterns

 

>> Terms and Conditions


 

BUYING A PATTERN FOR A FRIEND

 

Can I order a pattern for my stitcher friend?

You can buy a Gift Voucher. It will be sent to your friend who can use the voucher to place their order.

Gift vouchers include a personal message. If you have a particular pattern in mind, include a link.


 

FIRST TIME CUSTOMER DISCOUNT

 

How do I get the discount?

Your need to create an account, get your code and apply in the promotion box before confirming your cart and prceeding through checkout. Conditions apply.
>> First time customer discount: Get your code

I just placed an order and forgot to use my first time customer discount. Can I use it next time I place an order?
Yes, you discount code is valid without any limitation in time. It is personal and can be used only once.


 

PAYMENT

 

I would like to use my Paypal account, I can't see it listed?

You can pay all transactions using a credit card.

Paypal is available for transactions of $6.00 or more.


 

DOWNLOADING PATTERNS 


Having trouble with an order?
>> Step-by-step guide to downloading your patterns and suggestions for resolving common problems

 

What happens if I cannot download the patterns I have paid for?
>> Contact us and we will send you a new link or, if this fails, send the patterns by email.

I no longer have my passwords. How can I open my files?
>> Contact us, providing your name and approximate date of purchase and we will retrieve your order. 

My device has broken down and I have lost the patterns I had purchased previously. How can I retrieve them?
>> Log into your Creative Poppy account. We save the link for downloading your patterns for a period of two years. If patterns are older contact us.

Note: For copyright reasons, we're sorry we cannot retrieve patterns that we no longer carry.

 


ACCESSING FILES FROM A DIGITAL DEVICE


Can I download and print-out my patterns from a tablet, phone?

A majority of our customers use tablets or iphones to handle their files.

Use your native pdf viewer as or pdf reader App to open and print our files.

If your default pdf app reader is not compatible, select "Open with" and see what other apps are available or download Adobe Reader or Google pdf app (free).

If you're having trouble, we can email you the file, which usually bypasses the app that is causing a problem.

 

Can I read pattern files on a Kindle?

We cannot guarantee you will be able to read files on a Kindle, depending on which version you have. Please make sure you can access the file on an alternative device.

 


 

PRINTING

 

I'm having trouble printing from my tablet

If you can open the files but have trouble printing using a tablet, it is possible the default app being used to open the file is not compatible with pdf files that are protected by a password.

Select "Open with", or "Save" and select "Open with" and see what apps are available on your device. Adobe Reader will print files, as well as most other apps. If other apps available don't work, install Adobe Reader which is free.

 

A part of my pattern is truncated, what's the problem?

The pattern will resize by default to the paper in your printer (A4 or letter size) but your device/computer's current settings might prevent it, in which case apply the following procedure:

Open the pdf, go to the "File/Print" menu.

In the Print box, under "Page handling", in the "Page scaling" option select "Shrink to printable area", tick the "Autorotate and center" box and confirm with "OK".

 

The file is stalling in the printing process and prints only the first page (or none at all).

It looks like there is insufficient printer buffer memory for the printer to handle the whole chart. Try printing one page at a time, selecting "File", "Print" and select "Current page" or enter the page number.

 

Can I have my patterns professionally printed?

If you use a printing service, you need to make sure they accept password-protected pdf files. When uploading the file for printing, the process needs to enable the pop-up dialog box for entering the password. Some print shops do not, especially when only providing automated systems, but this is evolving as they get more requests. It is always best to double check with the print shop ahead.

 

We do however offer our own professional printing service, with chart packs printed on high quality paper and mailed out to you in a box. It's a fixed charge for any number of patterns up to 10 charts. Here is the information:
https://www.creativepoppypatterns.com/shipping-mail-service-xml-374-1292.html

 

 


 

READING ON AN iPAD OR TABLET

 

How can I stop my ipad screen fading away?

You can force your ipad to remain lit while stitching by setting the Autolock off:

Settings/Autolock/Never

note: you will then need to use the top power button to switch the screen off when not using

 

Which pdf reader application do you recommend?

Many stitchers use Foxit which has useful features for creating folders and highlighting your stitching.

 

Do I have to enter the password each time I open the file?

You do. An easy way to remember the password is to rename the file adding the password in the file name.

 

Can I use a highlighter with the patterns purchased through Creative Poppy?

A majority of our files are comment compatible, which means you can use a highlighter to mark areas of the chart that you have stitched. We are gradually updating the rest of our catalogue. If the pattern you ordered is not compatible, let us know and we will send you an updated file. 


 


Contact Creative Poppy Customer Care
If you have any questions, please contact us. We'll be happy to help and will get back in touch real soon.



 


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>> Version FRANCAISE 
(FRENCH WEBSITE link)

 

 


NEW! CROSS STITCHING FOR CHRISTMAS


The Nativity Scene cross stitch pattern by Kateryna - Stitchy Princess
New!
The Nativity Scene
Kateryna - Stitchy Princess

 

Festive Cats (6 Christmas motifs) cross stitch pattern by Lesley Teare Designs
New!
Festive Cats (6 Christmas motifs)
Lesley Teare Designs

 

Dancer cross stitch pattern by Barbara Ana Designs
New!
Dancer
Barbara Ana Designs

 

Come celebrate with us cross stitch pattern by Barbara Ana Designs
New!
Come celebrate with us
Barbara Ana Designs

 

Holy Night cross stitch pattern by Barbara Ana Designs
New!
Holy Night
Barbara Ana Designs

 

Christmas Ride cross stitch pattern by Barbara Ana Designs
New!
Christmas Ride
Barbara Ana Designs

 

Winter Woodlands cross stitch pattern by Kateryna - Stitchy Princess
New!
Winter Woodlands
Kateryna - Stitchy Princess

 

Miss Deer cross stitch pattern by Kateryna - Stitchy Princess
New!
Miss Deer
Kateryna - Stitchy Princess

 

Miss Rabbit cross stitch pattern by Kateryna - Stitchy Princess
New!
Miss Rabbit
Kateryna - Stitchy Princess

 

The Christmas Present cross stitch pattern by Perrette Samouiloff
New!
The Christmas Present
Perrette Samouiloff

 

Merry Christmas with Kitten - Vintage greeting card cross stitch pattern by Monique Bonnin
New! Merry Christmas with Kitten - Vintage greeting card
Monique Bonnin

 

Luminous Greetings - Vintage postcard cross stitch pattern by Monique Bonnin
New! Luminous Greetings, Vintage postcard
Monique Bonnin

 

Christmas Cukoo clock cross stitch pattern by Perrette Samouiloff
New!
Christmas Cukoo clock
Perrette Samouiloff

 

The Nutcraker ( A Christmas tale) cross stitch pattern by Kateryna - Stitchy Princess
New!
The Nutcraker ( A Christmas tale)
Kateryna - Stitchy Princess

 

Small Teddy Cards cross stitch pattern by Lesley Teare Designs
New!
Small Teddy Cards
Lesley Teare Designs

 

Snow Man and Snow Girl cross stitch pattern by Kateryna - Stitchy Princess
New!
Snow Man and Snow Girl
Kateryna - Stitchy Princess

 

Christmas Wreath Cards cross stitch pattern by Lesley Teare Designs
New!
Christmas Wreath Cards
Lesley Teare Designs

 

Deer Dreams cross stitch pattern by Barbara Ana Designs
New!
Deer Dreams
Barbara Ana Designs

Small Nativity Cards cross stitch pattern by Lesley Teare Designs
New!
Small Nativity Cards
Lesley Teare Designs

 

Nativity Cards (set of 4 scenes) cross stitch pattern by Lesley Teare Designs
New!
Nativity (set of 4 scenes)
Lesley Teare Designs

 

ABC Nativity Sampler cross stitch pattern by Lesley Teare Designs
New!
ABC Nativity Sampler
Lesley Teare Designs

 

Twelve days of Christmas cross stitch pattern by Lesley Teare Designs
New!
Twelve days of Christmas
Lesley Teare Designs

 

Polar Mittens cross stitch pattern by Tapestry Barn
New!
Polar Mittens
Tapestry Barn

 

Stained Glass Christmas Cards cross stitch pattern by Lesley Teare Designs
New!
Stained Glass Christmas Cards
Lesley Teare Designs

 


SAL  - SUBSCRIPTIONS

 


 

Birds' Homes - 2022 SAL cross stitch pattern by Lesley Teare Designs

Birds' Homes - 2022 SAL
Lesley Teare Designs

 

 

FEATURED PATTERNS


 

Sisters skating cross stitch pattern by samanthapurdyneedlecraft
New!
Sisters skating
samanthapurdyneedlecraft

 

Matching Coats cross stitch pattern by samanthapurdyneedlecraft
New!
Matching Coats
samanthapurdyneedlecraft

 

Bountiful Dreams cross stitch pattern by Barbara Ana Designs
New!
Bountiful Dreams
Barbara Ana Designs

 

B Brard 1893 cross stitch reproduction sampler by Couleur Tourterelle
New!
B Brard 1893
Couleur Tourterelle

 

Juila Waterloo 1904 cross stitch reproduction sampler by Couleur Tourterelle
New!
Juila Waterloo 1904
Couleur Tourterelle

 

AWBOW! cross stitch pattern by Barbara Ana Designs
New!
AWBOW!
Barbara Ana Designs

 

Needlework Fun cross stitch pattern by Perrette Samouiloff
New!
Needlework Fun
Perrette Samouiloff

 

Joys of Knitting cross stitch pattern by Perrette Samouiloff
New!
Joys of Knitting
Perrette Samouiloff

 

The Wizard of Oz cross stitch pattern by Kateryna - Stitchy Princess
New!
The Wizard of Oz
Kateryna - Stitchy Princess

 

Alice in Wonderland cross stitch pattern by Kateryna - Stitchy Princess
New!
Alice in Wonderland
Kateryna - Stitchy Princess

 

Maria Lhomme cross stitch reproduction sampler by Couleur Tourterelle
New!
Maria Lhomme
Couleur Tourterelle

 

Seasonal Sampler Winter cross stitch pattern by Lesley Teare Designs
New!
Seasonal Sampler Winter
Lesley Teare Designs

 


WHAT'S NEW?
>> See everything that's new HERE on one single page


 
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Creative Co. 1 rue de Stockholm, 75008 PARIS - France

RCS 494 994 106 PARIS


Creative Poppy is a Trademark of Creative Co., a company registered in Paris, France
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