No pop-up window opening asking for password when opening file.
>> Check which other apps are available on your device: select "Open with..."
>> download Adobe Reader (free)
Step 4: Have you opened and saved your files?
Enter File-open password provided next to each file.
Do not confuse with the password you selected for login into your account.
File Opens. You can now print out the pages of your pattern file.
We suggest save a copy of your file as a backup and retain your passwords as they will be needed to open your files later.
Error message "password is incorrect"
>> Passwords are case sensitive. Check your Caps Lock key
>> All passwords are letters followed by numbers. Make sure you do not confuse the number zero "0" with the letter "O".
>> Copy/Paste the password
Contact Customer Care:
If you have not been able to download you patterns or for any other issues, please contact us and we'll be happy to help. Please note that whatever the problem, we'll make sure that you receive your patterns and will send them by email if download fails.