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How do you generally prefer to receive the charts you order?
By download (no delivery charges)
By mail, in printed form (at extra charge)
I'm happy either way.

630 Votes
[ See the results ]
» » » Troubleshooting - step by step
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Troubleshooting - step by step

Troubleshooting:

If you have any difficulties accessing you patterns, we suggest you go through this guide step-by-step.



 Step 1: Have you received an Order Confirmation email from us?

Please first check your junk email file to make sure our email hasn't landed in the spam folder.
 

  
Yes, I have received your email.

 

 

Your order is processed.

Click onto the link to view your orders.


>> Move down to step 2

 

No,  I haven't received your email.

 

 

Possible causes: incorrect email address, duplicate account, ISP spam filter.

 

Login to your account 

 

1. In Personal details, check that the email address is correct (typos do happen)

 

2. Go to View Orders and download patterns

 

If your order is not listed

>> Contact Custumer CareContact us with details of your order

 



Step 2: Are your files ready for download?

 

                          
A download icon download iconappears next to the file.
The order has been processed and files are ready for download.

 

>> Move down to step 3


No icon displaying, download link not active.

 

 

Check the status of the order:

 

Order status: Recorded.

Your payment has not been processed.

Contact Custumer Care

>> Contact us with details of your payment.

 

Order status: Finalized

There is a technical issue with the link.  

Contact Custumer Care

>> Contact us and we will send the file by email.  

 

 

                                        



Step 3: Have your files downloaded with success?

Copy (or make a note of) your file-open password.

Download / Save to your device.

Open file.
 

                       
A pop-up window opens prompting you
for a password.

 

>> Move down to step 4
 


Download fails and download count drops to zero.

 

Contact Custumer Care

>> Contact us and we will send the file by email.

 


No pop-up window opening asking for password when opening file.

 

>>  Check which other apps are available on your device: select "Open with..."

 

>> download Adobe Reader (free)



Step 4: Have you opened and saved your files?

Enter File-open password provided next to each file.

Do not confuse with the password you selected for login into your account.
 

                        
File Opens. You can now print out the pages of your pattern file.

 

We suggest save a copy of your file as a backup and retain your passwords as they will be needed to open your files later.

 
Error message "password is incorrect"

 

 

>> Passwords are case sensitive. Check your Caps Lock key
              

>> All passwords are letters followed by numbers. Make sure you do not confuse the number zero "0" with the letter "O".
              

>> Copy/Paste the password
                   



Contact Customer Care:

Contact Custumer CareIf you have not been able to download you patterns or for any other issues, please contact us and we'll be happy to help. Please note that whatever the problem, we'll make sure that you receive your patterns and will send them by email if download fails.


 


>> View your orders in your Creative Poppy account
>> Back to Shopping info
 

 

>> Accéder à la version française du site



 

 

>> Version FRANCAISE 
(FRENCH WEBSITE link)

 

 


NEW! CROSS STITCHING FOR CHRISTMAS


The Nativity Scene cross stitch pattern by Kateryna - Stitchy Princess
New!
The Nativity Scene
Kateryna - Stitchy Princess

 

Festive Cats (6 Christmas motifs) cross stitch pattern by Lesley Teare Designs
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Festive Cats (6 Christmas motifs)
Lesley Teare Designs

 

Dancer cross stitch pattern by Barbara Ana Designs
New!
Dancer
Barbara Ana Designs

 

Come celebrate with us cross stitch pattern by Barbara Ana Designs
New!
Come celebrate with us
Barbara Ana Designs

 

Holy Night cross stitch pattern by Barbara Ana Designs
New!
Holy Night
Barbara Ana Designs

 

Christmas Ride cross stitch pattern by Barbara Ana Designs
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Christmas Ride
Barbara Ana Designs

 

Winter Woodlands cross stitch pattern by Kateryna - Stitchy Princess
New!
Winter Woodlands
Kateryna - Stitchy Princess

 

Miss Deer cross stitch pattern by Kateryna - Stitchy Princess
New!
Miss Deer
Kateryna - Stitchy Princess

 

Miss Rabbit cross stitch pattern by Kateryna - Stitchy Princess
New!
Miss Rabbit
Kateryna - Stitchy Princess

 

The Christmas Present cross stitch pattern by Perrette Samouiloff
New!
The Christmas Present
Perrette Samouiloff

 

Merry Christmas with Kitten - Vintage greeting card cross stitch pattern by Monique Bonnin
New! Merry Christmas with Kitten - Vintage greeting card
Monique Bonnin

 

Luminous Greetings - Vintage postcard cross stitch pattern by Monique Bonnin
New! Luminous Greetings, Vintage postcard
Monique Bonnin

 

Christmas Cukoo clock cross stitch pattern by Perrette Samouiloff
New!
Christmas Cukoo clock
Perrette Samouiloff

 

The Nutcraker ( A Christmas tale) cross stitch pattern by Kateryna - Stitchy Princess
New!
The Nutcraker ( A Christmas tale)
Kateryna - Stitchy Princess

 

Small Teddy Cards cross stitch pattern by Lesley Teare Designs
New!
Small Teddy Cards
Lesley Teare Designs

 

Snow Man and Snow Girl cross stitch pattern by Kateryna - Stitchy Princess
New!
Snow Man and Snow Girl
Kateryna - Stitchy Princess

 

Christmas Wreath Cards cross stitch pattern by Lesley Teare Designs
New!
Christmas Wreath Cards
Lesley Teare Designs

 

Deer Dreams cross stitch pattern by Barbara Ana Designs
New!
Deer Dreams
Barbara Ana Designs

Small Nativity Cards cross stitch pattern by Lesley Teare Designs
New!
Small Nativity Cards
Lesley Teare Designs

 

Nativity Cards (set of 4 scenes) cross stitch pattern by Lesley Teare Designs
New!
Nativity (set of 4 scenes)
Lesley Teare Designs

 

ABC Nativity Sampler cross stitch pattern by Lesley Teare Designs
New!
ABC Nativity Sampler
Lesley Teare Designs

 

Twelve days of Christmas cross stitch pattern by Lesley Teare Designs
New!
Twelve days of Christmas
Lesley Teare Designs

 

Polar Mittens cross stitch pattern by Tapestry Barn
New!
Polar Mittens
Tapestry Barn

 

Stained Glass Christmas Cards cross stitch pattern by Lesley Teare Designs
New!
Stained Glass Christmas Cards
Lesley Teare Designs

 


SAL  - SUBSCRIPTIONS

 


 

Birds' Homes - 2022 SAL cross stitch pattern by Lesley Teare Designs

Birds' Homes - 2022 SAL
Lesley Teare Designs

 

 

FEATURED PATTERNS


 

Sisters skating cross stitch pattern by samanthapurdyneedlecraft
New!
Sisters skating
samanthapurdyneedlecraft

 

Matching Coats cross stitch pattern by samanthapurdyneedlecraft
New!
Matching Coats
samanthapurdyneedlecraft

 

Bountiful Dreams cross stitch pattern by Barbara Ana Designs
New!
Bountiful Dreams
Barbara Ana Designs

 

B Brard 1893 cross stitch reproduction sampler by Couleur Tourterelle
New!
B Brard 1893
Couleur Tourterelle

 

Juila Waterloo 1904 cross stitch reproduction sampler by Couleur Tourterelle
New!
Juila Waterloo 1904
Couleur Tourterelle

 

AWBOW! cross stitch pattern by Barbara Ana Designs
New!
AWBOW!
Barbara Ana Designs

 

Needlework Fun cross stitch pattern by Perrette Samouiloff
New!
Needlework Fun
Perrette Samouiloff

 

Joys of Knitting cross stitch pattern by Perrette Samouiloff
New!
Joys of Knitting
Perrette Samouiloff

 

The Wizard of Oz cross stitch pattern by Kateryna - Stitchy Princess
New!
The Wizard of Oz
Kateryna - Stitchy Princess

 

Alice in Wonderland cross stitch pattern by Kateryna - Stitchy Princess
New!
Alice in Wonderland
Kateryna - Stitchy Princess

 

Maria Lhomme cross stitch reproduction sampler by Couleur Tourterelle
New!
Maria Lhomme
Couleur Tourterelle

 

Seasonal Sampler Winter cross stitch pattern by Lesley Teare Designs
New!
Seasonal Sampler Winter
Lesley Teare Designs

 


WHAT'S NEW?
>> See everything that's new HERE on one single page


 
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